How do I contact Cinvero support?
Email support@cinvero-ai.com. For a bug report, include your device model, operating system, app version, the approximate time of the issue, and screenshots or screen recordings when helpful.
Support desk
Contact, refunds, account deletion, and FAQ.
The fastest way to reach the Cinvero team is email. We use support requests to troubleshoot account, purchase, safety, and product issues.
How do I submit a bug report or safety concern?
Use the support email link on this page and describe the issue clearly. If the issue involves generated content, include the creation time and a short description of the prompt or feature used.
How do I delete my account?
Cinvero provides account deletion inside the app from the profile or account settings area. Deleting an account removes the account record and associated creations according to the Privacy Policy. If you cannot access the app, contact support from the email address linked to your account.
How do refunds work?
Refund requests must be submitted to the store where the purchase was made. Apple and Google review payment refund requests through their own systems. If the store approves a refund, Cinvero honors that result and may adjust the related membership, diamonds, or entitlement balance.
Can Cinvero restore purchases?
If the app provides a restore purchase option, use it from the purchase or account area. If restoration does not work, contact support with the platform, transaction status, and the email associated with the account.
Does Cinvero use my uploads to train AI models?
No. Cinvero does not use prompts, uploaded images, generated videos, account details, or support files to train general AI or foundation models.
Does Cinvero send generation data to third-party AI services?
No. AI generation data is processed on Cinvero-operated systems. The AI Data Privacy Terms explain this in more detail.
How long are prompts, images, and generated videos kept?
Generation inputs and generated videos are stored only for account features such as creation history and re-use, and are deleted no later than 36 hours after creation or sooner when you delete the creation or account.
What should I avoid generating?
Do not use Cinvero for unlawful, deceptive, infringing, harassing, abusive, sexual exploitation, non-consensual intimate, extremist, or other harmful content. The Terms describe prohibited uses in more detail.