01Who we are
Cinvero is operated by HASSAN GRAPHICS PRINTING SOLUTIONS ( SMC-PRIVATE ) LIMITED. This Privacy Policy explains how we collect, use, disclose, retain, and protect information related to Cinvero: AI Video Generator, this website, and related support channels.
You can contact us at support@cinvero-ai.com.
02Scope of this policy
This policy applies to the Cinvero mobile app, public website, support communications, account features, purchase support, and AI video generation features.
It does not replace the privacy policies or checkout notices of Apple App Store, Google Play, device platforms, or external websites that you choose to use separately.
03Privacy summary
- We collect information that you provide, information needed to operate the app, and limited technical information.
- AI generation data is processed on Cinvero-operated systems and is not sent to external AI model providers.
- We do not use user content or personal information to train general AI models or foundation models.
- Prompts, uploaded images, and generated videos are deleted no later than 36 hours after creation, or sooner when you delete the creation or account.
- Account deletion is available in the app profile or account settings area.
04Definitions
"Personal information" means information that identifies, relates to, describes, or can reasonably be linked to a person or account.
"User content" means prompts, uploaded images, generated videos, support attachments, and other content you provide through Cinvero.
"AI generation data" means prompts, uploaded images, generation settings, generated videos, and creation records used to provide AI video features.
05Information you provide
- Account information such as an email address, sign-in method, display name, or profile details when required by the app.
- Text prompts, image uploads, generation settings, and other content that you choose to submit.
- Support messages, bug reports, screenshots, attachments, and other information you send to us.
- Purchase-related status information needed to restore, verify, or support subscriptions and diamond packs.
06Account and profile information
When Cinvero uses accounts, we process account identifiers and profile settings to authenticate you, keep your creations linked to your account, provide support, and help prevent abuse.
You are responsible for keeping your sign-in credentials secure and for using accurate contact information when requesting support.
07Prompts and generation settings
Cinvero uses your prompt and selected generation settings only to create the AI video you request, show creation history, provide regeneration features, troubleshoot issues, and enforce safety or legal requirements.
You should avoid placing sensitive personal information, confidential information, or information about other people in prompts unless you have the right and need to use it.
08Uploaded images
When you choose an image-to-video feature, your selected image is uploaded for processing so Cinvero can generate the requested video.
Cinvero uses uploaded images only as visual input for the requested generation, support, safety, account, or legal purposes described in this policy.
09Generated videos and creation records
Generated videos, thumbnails, mode selections, diamond usage, and timestamps may be linked to your account so you can view, download, re-use, or delete your creations.
Generation results can vary and may not be unique. You are responsible for reviewing outputs before posting, sharing, or using them commercially.
10AI data processing
Cinvero processes AI generation data on systems operated for Cinvero. We do not send prompts, uploaded images, or generated videos to external AI model providers for generation.
More details are available in the AI Data Privacy Terms.
11No model training with user data
Cinvero does not use personal information, prompts, uploaded images, generated videos, account details, or support attachments to train general AI models or foundation models.
We may review limited information when needed for support, safety enforcement, abuse prevention, legal compliance, or debugging, but that review is not model training.
12Photos and face data
- Uploaded photos are used only as visual input for the video generation you request.
- Cinvero does not perform facial recognition.
- Cinvero does not extract facial-geometry data.
- Cinvero does not create biometric identifiers.
- Cinvero does not sell or share uploaded images for cross-context advertising.
13Purchase and subscription information
Purchases and subscriptions are processed by the Apple App Store or Google Play. We do not receive your full payment card number from those stores.
We may process transaction identifiers, product status, entitlement status, subscription period, platform, region, and refund or cancellation status to provide access, restore purchases, handle support, and prevent fraud.
14Support communications
When you contact support, we process the information you choose to include, such as your email address, app version, device details, screenshots, creation references, and message content.
Do not send passwords, payment card numbers, government identification, or unrelated private information in a support request.
15Device, log, and diagnostic data
- Device type, operating system, app version, language, approximate region, and settings needed for compatibility.
- IP address, request time, server logs, crash data, error messages, and performance diagnostics.
- Usage events such as feature access, mode selection, purchase entitlement status, and safety events.
- Security signals needed to detect abuse, spam, fraud, unauthorized access, or service misuse.
16Website and cookie data
This website may use basic cookies, local storage, server logs, or analytics-like measurements to operate pages, remember preferences, measure reliability, and protect against abuse.
You can manage cookies through your browser. Blocking some browser storage may affect normal website behavior.
17How we use information
- Provide AI video generation, account access, creation history, downloads, and app features.
- Process diamond usage, membership access, purchase restoration, refunds, and entitlement records.
- Respond to support requests, bug reports, safety reports, privacy requests, and legal requests.
- Maintain security, detect abuse, prevent fraud, enforce policies, and debug service issues.
- Improve app reliability, interface clarity, mode descriptions, support quality, and operational performance.
18Legal bases for processing
Depending on your location, our legal bases may include performing our contract with you, providing requested services, complying with legal obligations, protecting legitimate interests, preventing abuse, and processing with consent when required.
You may withdraw consent where processing depends on consent, but withdrawal does not affect processing that occurred before withdrawal.
19Consent and user choices
AI generation begins only after you choose a feature, provide the relevant input, and submit the request.
You can choose not to upload an image, not to enter a prompt, not to buy diamonds or memberships, or not to contact support with optional details.
20How we disclose information
We disclose information only as needed to operate Cinvero, process purchases, provide support, comply with law, protect rights and safety, complete business transactions, or with your direction.
We do not sell personal information. We do not share AI generation data with external AI model providers for generation or training.
21App stores and payment platforms
Apple App Store and Google Play process payments, subscriptions, taxes, refunds, cancellations, and store account controls according to their own terms and privacy notices.
Cinvero receives only the purchase status information needed to provide and support the app features you purchased.
22Operational systems
Separate from AI model processing, we may use operational systems for hosting, storage, security, app diagnostics, crash reporting, email delivery, customer support, and similar app operations.
Those systems are used only for operational purposes and not to train general AI models with your generation data.
23Legal compliance and safety
We may access, preserve, or disclose information if reasonably necessary to comply with law, enforce our terms, investigate fraud or abuse, protect users, protect the public, or respond to lawful requests.
We may also remove content, suspend features, or limit access when needed for safety or compliance.
24Business transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction subject to reasonable confidentiality and continued privacy protections.
25Public sharing by users
If you export, post, publish, or share generated videos outside Cinvero, that activity is controlled by you and by the platform where you share the content.
Public sharing may make content visible to other people and may be difficult to remove from external services.
26Aggregated or de-identified information
We may use aggregated or de-identified information to understand reliability, feature usage, purchase trends, safety patterns, and performance.
We do not attempt to re-identify de-identified information except where permitted by law for validation, security, or compliance.
27Retention overview
We keep information only for as long as reasonably needed for the purposes described in this policy, including providing the service, supporting your account, resolving disputes, preventing abuse, complying with law, and maintaining records.
Retention periods vary depending on the type of information, user settings, legal requirements, and operational needs.
28AI generation retention
Prompts, uploaded images, generated videos, and related AI generation data are deleted from Cinvero-operated systems no later than 36 hours after creation.
They may be deleted sooner if you delete the creation, delete your account, or submit a valid request that we can verify and complete.
29Account deletion
You can delete your account from the app profile or account settings area when account features are available.
Account deletion removes or deactivates your account record and deletes associated creations according to this policy, subject to limited records we must retain for fraud prevention, legal compliance, security, purchase records, dispute handling, or accounting.
30Local device data
The app may store temporary files, thumbnails, preferences, cached media, or sign-in state on your device.
Deleting the app or clearing device storage may remove local data, but it may not delete server-side account information unless you use the account deletion feature or contact support.
31Security
We use technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure.
No method of internet transmission or storage is completely secure, so we cannot guarantee absolute security.
32International processing
Cinvero may process information in countries other than the country where you live. Data protection laws may differ from those in your location.
Where required, we use appropriate safeguards for international transfers.
33Children
Cinvero is not intended for children under the age required by applicable law to use the service without parental consent.
If you believe a child provided personal information without proper consent, contact us so we can review and take appropriate action.
34Your privacy rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information.
To submit a request, contact support. We may need to verify your identity and account before completing a request.
35California privacy notice
California residents may have rights to know, access, delete, correct, and limit certain uses of personal information, and to opt out of sale or sharing where applicable.
Cinvero does not sell personal information and does not share personal information for cross-context behavioral advertising as those terms are commonly used in California privacy law.
36Other US state rights
Residents of some US states may have additional rights to access, correct, delete, obtain, or opt out of certain data processing.
Submit requests through the support email. We will respond according to applicable law.
37EEA, UK, and similar rights
Where applicable, you may have rights to access, rectify, erase, restrict, object, portability, and complain to a supervisory authority.
If we rely on legitimate interests, you may object where the law allows. If we rely on consent, you may withdraw consent.
38Do Not Track and preference signals
Some browsers send Do Not Track or similar signals. Because there is not a uniform technical standard for such signals, Cinvero may not respond to every browser signal.
We will honor legally required preference mechanisms where they apply to our services.
39Third-party links and platforms
The app or website may link to app stores, device platforms, websites, or services that we do not control.
Your use of those services is governed by their own terms and privacy policies.
40Communications
We may send service messages related to accounts, purchases, refunds, policy changes, support, security, or app operation.
Marketing messages, if any, will include any opt-out mechanism required by law.
41Data accuracy
You can help keep your information accurate by using current account details and by contacting us when support information needs correction.
We may not be able to correct content that has already been exported, shared, or stored by another platform.
42Automated processing
Cinvero uses automated systems to generate videos and operate app features. We do not use automated decisions that produce legal or similarly significant effects without human involvement where applicable law requires it.
43Sensitive information
Do not upload or enter sensitive information unless you have a clear reason and the right to use it.
Sensitive information may include health details, financial information, government identifiers, private details about children, confidential business information, or information about other people.
44Changes to this policy
We may update this policy from time to time. When we make material changes, we will update the date above and provide additional notice where required.
Continued use of Cinvero after an updated policy becomes effective means the updated policy applies to later use.
45Contact
For privacy, account deletion, support, purchase, refund, or AI data questions, contact support@cinvero-ai.com.
Developer address: Plaza 111, Fazal-E-Haq Road, Islamabad - 44000, Pakistan (PK).